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Refunds and cancellation

Updated

Cancelling

Cancel any time from Settings. Your plan runs to the end of the period you paid for.

Refunds

  • If you have not used any credits, you can ask for a full refund within 14 days of your first payment.
  • Once credits have been used, the payment for that period is not refundable, except where consumer law requires otherwise.
  • Yearly plans: if you cancel after the first 14 days, your plan stays active until the end of the year you paid for.

Failed generations

A generation that fails is refunded in full, automatically. You do not need to contact us.

After your plan ends

Your library stays available for 30 days after a plan ends. Download anything you want to keep before then.

How to ask

Email support@talomusic.com from your account email address.